These Terms of Service ("Terms") govern your access to and use of the verticalstack platform, website at verticalstack.ai, and any related services (collectively, the "Service"), provided by verticalstack, Inc. ("verticalstack," "we," "our," or "us"). By accessing or using the Service, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account, accessing, or using the Service, you accept these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. Account Registration
To use most features of the Service, you must register an account. You agree to provide accurate, current, and complete information, and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
3. Workspaces and Roles
The Service is organized around workspaces, which represent legal entities, portfolios, or organizations. Each workspace has its own subscription, members, roles, and data. Information added to a workspace is accessible to authorized members of that workspace based on assigned roles and permissions.
The workspace owner is responsible for managing membership, roles, and ensuring authorized use of the workspace by its members.
4. Subscriptions and Payment
4.1 Pricing
The Service is offered through subscription plans described on our pricing page at verticalstack.ai/pricing. Subscriptions are licensed per workspace, with per-door scaling beyond the included threshold. Some features carry event-based fees in addition to recurring subscription fees.
4.2 Payment
Subscription fees are billed in advance on a monthly basis. Event fees are charged when the corresponding event occurs. All fees are non-refundable except as required by law. We reserve the right to change pricing with at least 30 days' notice.
4.3 Late Payment
If a payment is not made when due, we may suspend or terminate access to the Service. You remain responsible for amounts owed plus any reasonable collection costs.
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law or regulation
- Upload, transmit, or distribute content that is harmful, abusive, defamatory, or infringes the rights of others
- Attempt to gain unauthorized access to any part of the Service or related systems
- Interfere with or disrupt the Service or servers or networks connected to the Service
- Use the Service to send unsolicited communications in violation of applicable law
- Reverse engineer, decompile, or attempt to extract the source code of the Service
- Resell, sublicense, or commercially redistribute access to the Service without our written authorization
- Use the Service to violate any third party's privacy, intellectual property, or contractual rights
6. Your Content and Data
6.1 Ownership
You retain all rights to the data and content you submit to the Service ("Your Content"). You grant us a limited, non-exclusive, worldwide license to host, store, and process Your Content solely as necessary to provide the Service.
6.2 Responsibility
You are responsible for the accuracy and legality of Your Content. You represent that you have the rights necessary to submit Your Content to the Service and to grant the licenses described in these Terms.
6.3 Backups and Loss
While we maintain backup systems and reasonable security practices, we are not responsible for any loss, corruption, or unavailability of Your Content. We strongly recommend you maintain your own backups of critical data.
7. Third-Party Services and Integrations
The Service may integrate with or include third-party services, including payment processors (Stripe), communication providers (Twilio), and other partners. Your use of those third-party services is governed by the third party's own terms and privacy policies. We are not responsible for the availability, accuracy, or actions of third-party services.
8. Subcontractor and Vendor Network
The Service may facilitate connections between users, including property owners, managers, subcontractors, and vendors. verticalstack acts as neutral infrastructure only. We do not employ, endorse, or guarantee any user, subcontractor, or vendor on the platform. All work, transactions, and agreements between users are solely between those parties. We do not assume liability for the quality, completion, payment, or outcome of any work performed through the Service.
9. Intellectual Property
The Service, including all software, design, content, trademarks, and documentation provided by us, is owned by verticalstack, Inc. and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Service in accordance with these Terms. No other rights are granted.
10. Termination
You may cancel your subscription at any time through your account settings or by contacting us. We may suspend or terminate your access to the Service if you violate these Terms, fail to pay fees, or engage in activity that we determine in good faith creates risk for the Service or other users.
Upon termination, your right to access the Service ends. We will retain or delete Your Content in accordance with our Privacy Policy and applicable law. You may export Your Content prior to termination through available export tools.
11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
verticalstack does not provide legal, financial, tax, real estate, or professional advice. Any information surfaced through the Service is for informational purposes only. You are responsible for your own compliance with applicable laws and for seeking qualified professional advice for your situation.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VERTICALSTACK, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE.
OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
13. Indemnification
You agree to indemnify and hold harmless verticalstack, Inc. and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Ohio, without regard to its conflict of law principles. Any dispute arising from these Terms or the Service will be resolved through binding arbitration administered in Stark County, Ohio, except that either party may seek injunctive relief in a court of competent jurisdiction for matters involving intellectual property or unauthorized access.
You may opt out of arbitration by sending written notice to the address below within thirty (30) days of first accepting these Terms.
15. Changes to These Terms
We may update these Terms from time to time. We will post the updated Terms on this page and update the effective date. For material changes, we will provide additional notice through the Service or by email. Continued use of the Service after the effective date of the updated Terms constitutes acceptance of those changes.
16. Miscellaneous
These Terms, together with the Privacy Policy, constitute the entire agreement between you and verticalstack regarding the Service. If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force. Our failure to enforce any provision is not a waiver of that provision. You may not assign these Terms without our written consent; we may assign them without restriction.
17. Contact Us
For questions about these Terms or the Service, contact us at: