This Privacy Policy describes how verticalstack, Inc. ("verticalstack," "we," "our," or "us") collects, uses, and shares information when you visit our website at verticalstack.ai or use our property management platform (collectively, the "Service"). By using the Service, you agree to the practices described in this Policy.
1. Information We Collect
Information You Provide
We collect information you give us directly, including when you:
- Create an account or workspace (name, email address, phone number, business name, role)
- Add property, parcel, structure, or contract data to your workspace
- Add tenants, owners, vendors, or other contacts to your workspace
- Submit work orders, invoices, leases, or other operational documents
- Communicate with us by email or contact form
- Process payments through our payment processor
Information Collected Automatically
When you use the Service, we automatically collect:
- Device and browser information (type, operating system, IP address)
- Usage data (pages viewed, features used, timestamps, referring URLs)
- Cookies and similar technologies for authentication and preferences
Information from Third Parties
We may receive information from third-party services you connect to the Service, including authentication providers, payment processors (Stripe), communication services (Twilio), and integrated property data sources.
2. How We Use Information
We use collected information to:
- Provide, maintain, and improve the Service
- Process transactions and send related communications
- Authenticate users and protect against unauthorized access
- Send service announcements, security alerts, and support messages
- Respond to inquiries and provide customer support
- Analyze usage patterns to improve features and user experience
- Comply with legal obligations and enforce our terms
3. How We Share Information
We do not sell your personal information. We share information only as follows:
- Within your workspace: Information you add to a workspace is visible to other authorized members of that workspace based on their assigned role and permissions.
- Service providers: We share information with third parties that perform services on our behalf, such as cloud hosting (Google Firebase), payment processing (Stripe), communications (Twilio), and analytics. These providers are bound by contractual obligations to protect your information.
- Legal requirements: We may disclose information when required by law, subpoena, or court order, or to protect our rights, property, or safety.
- Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. We retain certain information after account termination as required by law, for legitimate business purposes, or to resolve disputes.
5. Security
We implement administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and regular security reviews. However, no security measure is perfect, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal exceptions
- Object to or restrict certain processing activities
- Receive a portable copy of your information
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at the address below. We will respond within the timeframes required by applicable law.
7. Cookies
We use cookies and similar technologies for authentication, preferences, and analytics. You can control cookies through your browser settings, but disabling cookies may limit functionality of the Service.
8. Children's Privacy
The Service is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will delete it.
9. International Users
The Service is operated from the United States. If you access the Service from outside the United States, you acknowledge that your information may be transferred to, stored, and processed in the United States.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the effective date. For material changes, we will provide additional notice through the Service or by email.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at: